Returns Policy

Refunds and Return/Exchange Policy

If for any reason you are not 100% happy with your purchase, please look over the following conditions and contact us at: info@printandframing.com.au.

Faulty or Damaged Goods

Where an item is found to be faulty within the first 24 hours after delivery or is already damaged on delivery, and the customer notifies The Print and Framing co and Modern Prints of that fault within the first 24 hours after delivery, then The Print and Framing co and Modern Prints will either:

• Replace or Repair the faulty Good at our discretion; or
• If we are unable to provide a new replacement, The Print and Framing co and Modern Prints has the option to offer a full or partial refund dependant on the amount of damage to the product.
• Where a new replacement is available, and the customer elects to receive a refund instead of a replacement, the refund will be for the amount of the purchase price excluding the initial & return delivery cost.

If your item arrives with clear and noticeable damage to its packaging please take photographic evidence and bring to attention of delivery driver/provider. Where Goods are already damaged on delivery, The Print and Framing co and Modern Prints requires photographic evidence of the damage to be e-mailed to info@printandframing.com.au before authorising return of the Goods. Where Goods are already damaged on delivery, the customer should indicate this to the delivery driver when signing the proof of delivery and ensure it is noted on the proof of delivery.

The Print and Framing co and Modern Prints reserves sole discretion to determine whether the Goods are faulty or damaged in accordance with this policy.

The Print and Framing co and Modern Prints may seek reimbursement of any costs incurred by us if the Product is found to be in good working order.

Change of Heart

As all products sold by The Print and Framing co and Modern Prints are made to order, unfortunately we do not offer refunds or exchange due to change of heart.